Return and Shipping Policies
Shipping Policy
By placing an order with Axel Co, you agree to the shipping terms below.
Order Processing Time
Orders ship within approximately 2 to 4 business days, not including weekends or holidays. This standard processing time allows us to pick, pack, and ship your order correctly.
Expedited & Express Shipping
If you purchase Express, Priority, or 1-day shipping, that speed is provided by the shipping carrier — not by Axel Co. It refers to how fast the carrier transports your package once they have it, not how fast we package your order. We still need our standard 2 to 4 business days to prepare your order before it goes to the carrier. Axel Co does not guarantee you will receive your order within the timeframe stated by the shipping carrier. If you are unhappy with the delivery service, you can file a claim directly through the shipping carrier.
Order Processing & Tracking
All orders are shipped with tracking. Once your order leaves our hands and is scanned in by the carrier (USPS or other postal service), you will be able to follow its journey using the tracking number provided in your shipping confirmation email.
Transfer of Responsibility
Responsibility for your package transfers to the shipping carrier the moment we hand it off to them. Once a package has been accepted by the post office, it is out of our control and no longer our liability. This means Axel Co is not responsible for:
- Packages lost, delayed, or damaged in transit
- Packages marked as "delivered" by the carrier but reported as not received
- Delays caused by the carrier, weather, holidays, or other circumstances outside our control
- Incorrect shipping addresses provided at checkout
We fulfill our obligation to you once your order is handed to the carrier with valid tracking. Any issues that occur after that point are between you and the shipping carrier.
Lost or Stolen Packages
If your tracking shows movement and then stalls, or your package is lost in transit, the claim must be filed directly with the carrier. We're happy to help point you in the right direction, but we cannot issue refunds or replacements for packages that the carrier's tracking confirms were shipped.
"Delivered" but Not Received
If tracking shows your package was delivered but you did not receive it, please check with everyone in your household, look around your property, and check with your neighbors and local post office first. A tracking status of "delivered" is considered proof of delivery. Axel Co is not responsible for packages that are confirmed delivered by the carrier but are later reported as missing or stolen. We strongly recommend using a secure shipping address.
International Orders & Customs
International customers are responsible for any customs fees, duties, or taxes charged by their country. Customs processing times vary widely and are completely outside of our control — packages can sometimes be held for days or weeks. Please allow extra time for international deliveries and understand that customs-related delays are not the responsibility of Axel Co.
Returns & Exchanges Shipping
Customers are responsible for shipping items back to us, and we strongly recommend using a trackable, insured shipping method. If a return or exchange is lost in transit on its way back to us, or never arrives, we cannot process the refund or exchange, as we have no record of receiving the item. Proof that you shipped an item is not the same as us receiving it. We can only process returns and exchanges for items that physically arrive at our facility.
Agreement
By completing your purchase, you acknowledge that you have read and agree to this shipping policy, including that responsibility for your package transfers to the carrier once it has been shipped.
Returns:
AXEL CO has a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. All Tank Tops are FINAL SALE.
To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns are only offered in USA.
To start a return, you can contact us at actuallyitsaxel@gmail.com - If your return is accepted, you can send the item back and we will ship your new item for free. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions!
*Axel Co. Products are to be used at your own discretion.